Terms of use

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the https://www.mailcharmer.com website (the “Service”) operated by Ranq AB (“Mailcharmer“, “us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

For Users of our API, this agreement applies to both you (the ‘Developer’) and your website or application's (‘Developer App’) end users. 

By accessing or using the Service you agree to be bound by these Terms. and if you are a Developer or other provider of Mailcharmer’s services or service products, you must restrict such use to only those end users who agree to these Terms.

By using the Mailcharmer’s Website, APIs, Products, or Services (collectively, the ‘Services’) or the information provided by the Services (the ‘Information’) you agree to be legally bound by these Terms and any and all terms of policies incorporated herein by reference, including our Privacy Policy and GDPR Notice.

If you disagree with any part of the terms then you may not access the Service. The Service is available only to individuals who are at least 18 years old.

Purpose of the service

Mailcharmer is a tool that tries to find an email address at a specific domain for a person. The tool is designed to enable better communication between companies and to build meaningful business relationships. It is not intended for the creation of an email list, and any form of spam is prohibited.

Using Mailcharmer

By using our service you agree to the following:

  • You will not use the tool to create a mailing list or subscribe people to a newsletter;
  • You accept all responsibility for any legal action that might arise from your usage of the service;
  • If you find multiple email through the service, you will contact them individually and you will not send out mass emails;
  • We are not responsible for any inaccurate information returned by the service;
  • You will not send out unsolicited emails to customers and only use the service for business to business communication;
  • You will strictly follow all applicable rules, regulations, and laws of the United States, Sweden, the European Union, your country, and the country where the person whose email you are searching is located when using our service;
  • You will in no way attempt to “scrape” our website;
  • You will not automate the sending of emails to email addresses found using our service.

You further agree to the following:

  • You understand and accept that all searches you make are linked to your account and IP address. The information we collect in this manner can be held indefinitely and shared with investigators at our own discretion if needed, even if not required by law;
  • We reserve the right to terminate your account at any moment and for any reason we find reasonable, without notice, and with no refunds.

Your Mailcharmer Account

If you create an account for the Service, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. 

You must immediately notify Mailcharmer of any unauthorized uses of your account or any other breaches of security. 

Mailcharmer will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. You must be a human. 

Accounts registered by "bots" or other automated methods are not permitted. 

You must provide your legal full name, a valid email address, and any other information requested in order to complete the sign-up process. 

You must not, in the use of the Service, violate any laws in your jurisdiction and in the United States, Sweden, the European Union, your country, and the country where the person whose email you are searching is located when using our service (including but not limited to copyright or trademark laws). You must not create more than one account.

Mailcharmer API

Any use of the Mailcharmer application programming interface (the “API”), including use of the API through a third-party product that accesses the Services, must comply with this Agreement including the following terms:

Damage and liability

You expressly understand and agree that Mailcharmer shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to: damages for loss of profits, goodwill, use, data or other intangible losses (even if Mailcharmer has been advised of the possibility of such damages), resulting from your use of the API or third-party products that access data via the API.

Rate limiting

Abuse or excessively frequent requests to Mailcharmer via the API may result in the temporary or permanent suspension of your account's access to the API. Mailcharmer, in its sole discretion, will determine abuse or excessive usage of the API. Mailcharmer, in its sole discretion, may elect to warn the account owner prior to suspension.

Developer and end user use

You may not use Mailcharmer for any illegal or unauthorized purpose. You must not, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright, spam, or trademark laws) or in any jurisdiction where such use is governed.


Mailcharmer reserves the right at any time to modify or discontinue, temporarily or permanently, your access to the API (or any part thereof) with or without notice, for any or no reason.

Purchase of credits/units

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

Mailcharmer customers Purchase credits to run searches within the Service. Payments will be charged on a pre-pay basis. Any credits you Purchase that you do not spend will be retained on your Account as a balance available for future use.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We may, in our sole discretion, cancel or nullify your credits if you attempt to access or obtain credits by manipulating the Service, such as by creating multiple fake accounts and/or abusing any referral arrangements we have in place with users.

Refund policy

Mailcharmer is not obligated to provide you a refund at any time. For credits purchased, you have 48 hours after the transaction to request for a refund, but please be advised that we reserve the right to decline that request should we see that a large number of credits have been used up.

Should you have purchased a lifetime account before the service launched, you are eligible for a 30 day refund period. This is limited to the lifetime account and not any additional credits.


By creating an account, you grant Mailcharmer a perpetual worldwide license to use your company's name and logo(s) for the sole purpose of Mailcharmer’s marketing and sales efforts, such as listing you as a Mailcharmer customer of the Service. You may revoke this license at any time by notifying Mailcharmer via email.

Availability, errors and inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Links to other websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Mailcharmer.

Mailcharmer has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.

You further acknowledge and agree that Mailcharmer shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Limitation of Liability

In no event will Mailcharmer, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for:

  1. any special, incidental or consequential damages
  2. the cost of procurement for substitute products or services
  3. for interruption of use or loss or corruption of data
  4. for any amounts that exceed the fees paid by you to Mailcharmer under this agreement during the twelve (12) month period prior to the cause of action.

Mailcharmer shall have no liability for any failure or delay due to matters beyond our reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

Intellectual Property Rights

This Agreement does not transfer from Mailcharmer to you any Mailcharmer or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Mailcharmer.

Mailcharmer claims no ownership, responsibility or intellectual property rights over any of the content or materials you provide to Mailcharmer.


We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease.


Except where otherwise stated, the Services are provided as. While Mailcharmer engages in a diligent practice of maintaining and updating the Mailcharmer Services, we do not have control over the production, availability, or accuracy of third-party data included or sought to be included as a product of the Services.

Specifically, but not exclusively, Mailcharmer does not warrant that:

  • the service will meet your requirements or expectations.
  • the service will be uninterrupted, timely, secure, bug or error-free.
  • the calculations performed by the service are accurate.
  • any errors or bugs in the service will be corrected.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States, Sweden, the European Union, your country, and the country where the person whose email you are searching is located when using our service, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


Mailcharmer reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Services following the posting of any changes to this Agreement constitutes acceptance of those changes. Mailcharmer may also, in the future, offer new services and/or features through the Services (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.


If there are any questions regarding this privacy policy you may contact us using the information below.

Ranq AB,

Company registration number: 559193-5621

Ryttarspelsgatan 3b, 575 35 Eksjö, Sweden


Date last modified: These Terms of use were last modified on Feb 4, 2021.