GDPR Notice

The General Data Protection Regulation is a landmark privacy set of rules in force in the European Union since 2018. We’re here to help you comply with the GDPR through our robust privacy and security failsafes.

How does this affect me?

The GDPR regulation applies to any EU residents' data, regardless of where the processor or controller is located. This means that if you’re using Mailcharmer from the non-EU to reach out to other non-EU corporations, the regulation doesn’t affect you. But if some of your customers or leads are in the EU, you should pay attention to it.

In practice, most companies need to take the GDPR into consideration.

What is Mailcharmer doing about GDPR?

Even though the GDPR only applies to data from EU residents, we took the decision to apply broadly the requirement of the regulation. This means that except in some rare cases, we don’t restrict any privacy-related feature based on the geographical location of a data subject.

Here are some of the actions we’ve taken to ensure we’re compliant:

Purposes of the processing

We process only publicly available online data for informational purposes. Our users have a legitimate interest in having easier access to already public data regarding other businesses. By working as a specialized search engine, we make it possible for companies to connect with each other.

Right of erasure

You may at any time withdraw your consent to our processing of your Personal Information. In this case, if there is no overriding legitimate interest for continuing the processing of your Personal Information (e.g. to comply with our legal obligations, resolve disputes, enforce our agreements, etc.) and the Personal Information is no longer necessary in relation to the purpose for which it was originally collected, we will erase your data. Such withdrawal of consent will be made by contacting us at

Right to data portability

You have the right to receive the Personal Information in a structured, commonly used and machine-readable format. You can do so by contacting us at

If you wish to raise a complaint about how we have handled your Personal Information, please contact us directly at

If you are not satisfied with our response or believe we are collecting or processing your Personal Information not in accordance with the laws, you can complain to the applicable data protection authority.

Your rights regarding your personal information

We respect your privacy rights and therefore you may contact us at any time and we shall work diligently to respect your choices and requests regarding your Personal Information. The purpose of the list stipulated below is to allow Users and Contacts to exercise their rights under applicable privacy and data protection regulations.

Right of access

You may request to access your Personal Information and obtain a copy of Personal Information which is being processed by Mailcharmer. In the event that you request to know what Personal Information is being processed by us, we will provide you with the following information free of charge:

  • purposes of processing;
  • categories of Personal Information processed;
  • recipient(s) of Personal Information;
  • length of time during which the Personal Information will be stored;
  • your privacy rights;
  • information on data transfers.

Such requests will be made by contacting us at

Right of Restriction of Processing

You may request us to restrict processing of your Personal Information if one of the following applies:

  • the accuracy of the Personal Information is contested by you;
  • the processing is unlawful;
  • if we no longer need the Personal Information.

Such requests can be made by contacting us at


Personal Information will be retained by Mailcharmer in such a way that you can be identified only as long as is necessary for Mailcharmer’s processing activities (“Processing Date”). Mailcharmer will adopt the same retention policy for all Users and Contacts regardless of their place of residence, which will follow the reasonable mandatory retention period, which is 7 years as from the Processing Date.

Please note that we may retain the information we collect for as long as needed to provide the Services and to comply with our legal obligations, resolve disputes and enforce our agreements.

If you wish to remove Business Profiles existing in our servers or if you prefer that we will not disclose your Business Profiles with our Users, vendors or business partners, you may opt-out by contacting us at

Please note: some of the information that is gathered about you may arrive from the web and is public by other platforms. In some cases, you may encounter your details again after the request for removal, in case they were re-collected over the web, contributed by other users or in other means that are not including access to your device. We recommend you to periodically check your profile or the Services to ensure that your then-existed profile or account includes only the Information you chose to have displayed.


If you have any additional questions on our privacy practices, please feel free to address us at